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What is a pressmark (call number) and where can I find it?

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What do the letters in the pressmark (call number) mean and do I need to include them when placing an order?

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What does the red frame around the pressmark (call number) on the catalogue card and sheet music cover mean?

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Is a copy that cannot be borrowed (with a red frame around the pressmark on the catalogue card) always available immediately?

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How can I set up an online account?

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Why can’t I log in to my existing online account after beginning my master’s studies?

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How can I order sheet music?

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How can I order a book?

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How can I order a recording?

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How long is the delivery time for the orders placed in the Lending Room?

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How long is the delivery time for the orders placed in the Record Library?

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How long can I keep the book/sheet music I have borrowed?

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How long can I keep the recording I have borrowed?

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Can I extend the loan period for books/sheet music?

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Can I renew the recordings?

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What should I do if I have lost a book, sheet music or recording?

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Can I use Naxos Music/Video Library / Oxford Music Online / JSTOR databases at home and in a dormitory?

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How can I log in to the Wi-Fi network?

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How will my data be processed after registering with the Library?

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